diff --git a/src/content/smart-bulletins/020.md b/src/content/smart-bulletins/020.md
index 0c38db95..dbab24e2 100644
--- a/src/content/smart-bulletins/020.md
+++ b/src/content/smart-bulletins/020.md
@@ -12,7 +12,7 @@ UPDATE:
 | Date | Version History Action Log - Summary of Action/Changes |
 | ----------- | ----------- |
 | April 10, 2020 | Implementation of Smart Bulletin #20 |
-| August 7, 2023 | Revised for administrative and formatting changes. |
+| August 7, 2023 | Revised for administrative and formatting changes |
 | March 22, 2024 | Revised for administrative updates |
 
 ## Effective Date
@@ -34,7 +34,7 @@ In accordance with established legal precedence, States do not have the authorit
 
 It is important for Federal Government employees, hotels, rental car companies, and vendors to understand State sales tax exemption requirements for each State and to know when it is appropriate to assess State sales tax on Federal Government transactions. This will help the Federal Government preserve operating budgets for performing mission-critical activities. For vendors, this will help ensure the accuracy of records, promote effective processes, and improve customer service to millions of Federal Government charge card users. 
 
-### Recognizing GSA SmartPay Charge Cards 
+### Recognizing GSA SmartPay® Charge Cards 
 Federal Government charge cards can be most consistently identified by Federal Government bank identification number (BIN). The following four-digit BIN prefixes are reserved for Federal Government use exclusively: 
 - 4486 
 - 4614 
@@ -79,7 +79,7 @@ There are a few States that do not directly assess State sales tax to consumers
 
 ## Action
 
-Cardholder Best Practices
+Cardholder Best Practices:
 - Consult the GSA SmartPay website and interactive State sales tax map prior to an official
 government travel or before making a purchase to determine State sales tax exemption
 status, and if a form is required for tax exemption