Failed to open the uploaded document

[AK47Poi]

Hi,when I use the code to upload the file for translation, the translation reports an error.How can I change my code?
deepl.exceptions.DocumentTranslationException: Error occurred while translating document: Failed to open the uploaded document.

[JanEbbing]

This indicates an error on the server side (the server could not open your document). Does this happen consistently, even if you retry the translation? Are you sending a valid document of the supported types?

[AK47Poi]

I encounter the same error when I retry the translation, and I am uploading files of types docx, xlsx, and pptx. Can I provide the docid to help investigate the issue?