Error when Editing Groups: 'admin.access-control.groups.form.members-list.notification.failure' and 404 Not Found Exceptions in DSpace 7.6 with DSpace CRIS

[DexterNinja]

Describe the bug
I am currently using DSpace 7.6 with DSpace CRIS. I had recently installed it and am facing an issue while editing "Groups" using the administrator account. Whenever I try to edit the group, I get the pop-up error "admin.access-control.groups.form.members-list.notification.failure" and "Something went wrong: An exception has occurred" - screenshot attached.

To Reproduce
Steps to reproduce the behavior:

Log in as an administrator.
Navigate to Access Control.
Edit any group.
Observe the error message.

Expected behavior
The members list of the group should be displayed without any error.

Error Log

2024-07-18 17:12:21,282 INFO 32a679cb-8c40-4a77-ad68-dcd6b69ca794 c142f5bc-bcfa-44aa-a2d7-a9cf71507cf2 org.dspace.app.rest.utils.DSpaceAPIRequestLoggingFilter @ Before request [GET /server/api] originated from /access-control/groups
2024-07-18 17:12:21,309 INFO 32a679cb-8c40-4a77-ad68-dcd6b69ca794 1c3f9e96-dda2-4abc-acc4-2e33dcdbced7 org.dspace.app.rest.utils.DSpaceAPIRequestLoggingFilter @ Before request [GET /server/api/authz/authorizations/search/object] originated from /access-control/groups
2024-07-18 17:12:21,375 INFO 32a679cb-8c40-4a77-ad68-dcd6b69ca794 301d2bec-b1d0-4dde-9f51-14bd80bc1496 org.dspace.app.rest.utils.DSpaceAPIRequestLoggingFilter @ Before request [GET /server/api/eperson/epersons/search/isNotMemberOf] originated from /access-control/groups/7202ec8d-e1b9-466a-aed2-9d92031c789c/edit
2024-07-18 17:12:21,376 INFO 32a679cb-8c40-4a77-ad68-dcd6b69ca794 3f56003f-5e64-4f56-b704-407d87e83b0b org.dspace.app.rest.utils.DSpaceAPIRequestLoggingFilter @ Before request [GET /server/api/eperson/groups/7202ec8d-e1b9-466a-aed2-9d92031c789c/epersons] originated from /access-control/groups/7202ec8d-e1b9-466a-aed2-9d92031c789c/edit
2024-07-18 17:12:21,381 WARN 32a679cb-8c40-4a77-ad68-dcd6b69ca794 301d2bec-b1d0-4dde-9f51-14bd80bc1496 org.dspace.app.rest.exception.DSpaceApiExceptionControllerAdvice @ An exception has occurred (status:404 exception: null at: org.dspace.app.rest.RestResourceController.executeSearchMethods(RestResourceController.java:992))
2024-07-18 17:12:21,383 INFO 32a679cb-8c40-4a77-ad68-dcd6b69ca794 7fe6b0be-0494-4fb8-b003-80270208b838 org.dspace.app.rest.utils.DSpaceAPIRequestLoggingFilter @ Before request [GET /server/api/eperson/groups/7202ec8d-e1b9-466a-aed2-9d92031c789c/subgroups] originated from /access-control/groups/7202ec8d-e1b9-466a-aed2-9d92031c789c/edit
2024-07-18 17:12:21,384 INFO 32a679cb-8c40-4a77-ad68-dcd6b69ca794 bfcb9610-03a3-4f5b-b332-749700ca8b7e org.dspace.app.rest.utils.DSpaceAPIRequestLoggingFilter @ Before request [GET /server/api/eperson/groups/search/isNotMemberOf] originated from /access-control/groups/7202ec8d-e1b9-466a-aed2-9d92031c789c/edit
2024-07-18 17:12:21,387 WARN 32a679cb-8c40-4a77-ad68-dcd6b69ca794 bfcb9610-03a3-4f5b-b332-749700ca8b7e org.dspace.app.rest.exception.DSpaceApiExceptionControllerAdvice @ An exception has occurred (status:404 exception: null at: org.dspace.app.rest.RestResourceController.executeSearchMethods(RestResourceController.java:992))

Additional Information
I thought the issue might be related to the database initialization, so I checked the status using ./dspace database status, and all of the databases reported success. What could be the issue?

Screenshots

Environment
DSpace version: 7.6
DSpace CRIS

Steps Taken to Troubleshoot
Verified database status.
Checked logs for errors.

Any insights or suggestions to resolve this issue would be greatly appreciated.

[tdonohue]

Closing, as this is a request for support and not a bug ticket. Here's a few suggestions.

First, DSpace-CRIS is a different product from DSpace. DSpace-CRIS is based on DSpace, but it's a product of 4Science. See their wiki at https://wiki.lyrasis.org/display/DSPACECRIS

DSpace Support requests should be sent to one of the Support options at https://wiki.lyrasis.org/display/DSPACE/Support

DSpace also has a troubleshooting guide for how to find underlying error messages: https://wiki.lyrasis.org/display/DSPACE/Troubleshoot+an+error#Troubleshootanerror-DSpace7.x(orabove)