faq.md

FAQ

I get "Unauthorized" error message in Saleor Dashboard

• Make sure you're still signed in into Saleor by refreshing the page
• Make sure you're using correct App token in your Vercel configuration
  • You have to generate the app token as described in the Vercel deployment guide
  • You cannot use the token from "Local apps", the token has to be connected with your installed Checkout App
• Reinstall the app in Saleor
  1. Uninstall the app in Saleor Dashboard
  2. Install the app again
  3. Generate new App token
  4. Update Vercel environment variables with new value of SALEOR_APP_TOKEN
  5. Redeploy the app, don't use the "Redeploy with existing Build Cache" option

I get missing permission error

Check solutions for "Unauthorized" error

I don't see any delivery methods

• Check country you're providing in checkout as shipping address
  • It must be assigned to a shipping zone
• Check your shipping zone (Dashboard > Configuration > Shipping Methods):
  • If it has a country assigned that you're using in checkout as shipping address
  • If it has any shipping rate configured that:
    • matches your product weight limit
    • doesn't have your product excluded
    • doesn't have your shipping address's postal code excluded
  • If it's assigned to the same channel as your checkout

      mutation {
        checkoutCreate(
          input: {
            channel: "default-channel" # <- Channel slug must be the same as in shipping zone
            # ...
        ) {
          checkout {
            channel
          }
        }
      }

  • If it's assigned to the same warehouse as products in your checkout
• Check the warehouse that has the products from your checkout (Dashboard > Configuration > Warehouses)
  • If it has correctly assigned shipping zones

I don't get any payment methods

• Make sure you've enabled payment methods in Checkout App configuration
• Make sure you've configured payment gateway API keys
• Make sure you're using correct App token in your Vercel configuration
  • Check solutions for "Unauthorized" error

I get "Checkout not found" error after clicking "Pay"

The checkout was turned into an order in Saleor, thus deleting checkout session. You need to create a new checkout session.

I get No matching version found for saleor-app-checkout@* inside the workspace in Vercel deployment

Check in your project settings if you have "Include source files outside of the Root Directory in the Build Step" option enabled:

I get "Error: No Output Directory named "build" in my Vercel deployments.

Check in your project settings if you've correctly selected the Root Directory.

If you need to know what Root Directory should be set, check the deployment guide for:

• checkout
• saleor-app-checkout